1. Information We Collect

We may collect various types of information from and about users of our site, including the following:

• Personally Identifiable Information: First name, last name, identity card/passport number, e-mail address, telephone number, home or tax address, payment information (if applicable) and any other information you voluntarily provide to us when registering, making a purchase, requesting information or interacting with our services.
• Automatically Collected Information: When you access and use the Site, we may automatically collect certain information about your device and your interaction with the Site. This may include your IP address, browser type, operating system, pages visited, date and time of access, and clickstream data. We may use cookies, web beacons and similar technologies to collect this information in order to improve your experience and our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Provide and Maintain the Service: To operate, maintain, and improve our Site and the services we offer, guaranteeing an optimal experience.
• Personalize your Experience: To adapt content, offers, and advertising to your interests and preferences.
• Process Transactions: To process your payments, manage your orders (if applicable), and issue corresponding invoices or receipts.
• Communicate with You: To send you important notifications, updates, marketing information, special offers, and to respond to your queries or technical support requests.
• Analysis and Improvements: To understand how users interact with our Site, which allows us to optimize its functionality, performance, and the quality of our services.
• Security: To detect, prevent, and address fraud, abuse, or other illegal activities that may compromise the security of our users and the Site.
• Legal Compliance: To comply with our legal and regulatory obligations in the Bolivarian Republic of Venezuela, including, but not limited to, the Organic Law of Telecommunications and the Law on Data Messages and Electronic Signatures.

3. How We Share Your Information

We may share your personal information in the following situations, always with due regard for your privacy:

• With Service Providers: We may employ third parties, both within and outside of Venezuela, to facilitate our Service, to provide the Service on our behalf, to perform services related to the Site, or to help us analyze how our Service is used. These third parties have access to your personal information only to perform these tasks under strict confidentiality agreements and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: We may disclose your personal information if required by Venezuelan law or in response to valid requests from competent public authorities (for example, a court order, a CONATEL requirement, or a request from a government agency).
• Business Transfers: In the event of a merger, acquisition, sale of assets, or corporate reorganization, your personal information may be transferred as part of the Company's assets. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your personal information with your explicit consent or as per your instructions.

4. Your Privacy Rights

You have certain rights regarding your personal information, in accordance with applicable Venezuelan legislation, which may include:

• Access and Rectification: The right to request access to your personal information that we hold and to request that any inaccuracy, error, or omission in said information be corrected.
• Erasure (Right to Be Forgotten): The right to request the deletion of your personal information, subject to certain legal or contractual exceptions that prevent its deletion.
• Right to Object to Processing: The right to object to the processing of your personal information in certain circumstances, especially if there is no legitimate interest for such processing.
• Restriction of Processing: The right to request the restriction of the processing of your personal information, for example, if the accuracy of the data is challenged.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, provided it is technically feasible and does not negatively affect the rights and freedoms of others.

To exercise any of these rights, please contact us at info@somostelca.com. We will address your request within the deadlines and conditions established by law.

5. Data Security

At Corporación Tel 1569 C.A., we strive to implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We use encryption technologies and secure protocols for the transmission of sensitive data. However, no data transmission over the Internet or electronic storage method is 100% secure. Therefore, although we strive to protect your information, we cannot guarantee its absolute security.

6. Links to Other Sites

Our Site may contain links to other websites not operated by Corporación Tel 1569 C.A. If you click on a third-party link, you will be directed to that external site. We strongly recommend that you review the Privacy Policy and the Terms and Conditions of each site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personally identifiable information from individuals under 18 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental or guardian consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or in legislation. We will notify you of any material changes by publishing the new Privacy Policy on this page with an "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are published on this page.

9. Contact

If you have any questions about this Privacy Policy, you can contact us:

By email: info@somostelca.com

By phone: +584128357673

Address: Av. Prolongación de la avenida los leones edif Centro de negocios torre bel piso 15 of 15-03 sector zamuro vano Barquisimeto Lara zona postal 3001